Most failed attempts are caused by a mistyped password or an invalid API key — your payment link stays valid for retries at no extra charge. If you've retried and it still isn't working due to a problem on our end, email us and we'll issue a full refund.
Once your addon configuration has been confirmed installed, the service has been delivered as described, and the purchase is final. We're happy to help troubleshoot any issue that comes up afterward, but changes of mind after a successful setup aren't eligible for a refund.
We aren't able to refund for issues caused by the third-party services themselves (for example, a streaming app or caching-service outage, price change, or policy change after your setup is complete) — those are outside our control.
Email [email protected] with the email address used at checkout. We aim to respond within one business day.